When potential clients and customers search for your business online, what will they find?
Will they read a list of negative comments on how your business is a scam or that your receptionist was rude to them over the phone when all they were doing was inquiring about your business?
Or do you get raving reviews from fans and current customers.
The huge problem most businesses face online is that the people who do leave comments have dealt with are negative in nature.
The reason for this is simple.
Many unsatisfied customers and former employees holding a grudge are much more PASSIONATE.
Most will go out of their way to discredit your business than someone who is simply just “satisfied” with your services and products.
It takes a little effort to leave a comment, but if your unsatisfied customer (or former employee) is enraged, they are also EMOTIONAL about their experience.
They will jump through hoops and walk across hot coals to make sure EVERYONE knows about their bad experience.
What is really upsetting is that some unscrupulous competitors will secretly pose as customers to also ruin your good reputation.
It isn’t fair and it is highly unethical, but it happens every day!
So, how do you even know whether your reputation is hurting your business?
Do you have complaints and comments online that you are unaware of or that you cannot remove from the eyes of the public.
This is where we can help.
Our reputation management department uses specialized research tools and software to go out and find un-reputable claims.
We then use a system that goes out and rebuke these claims with particular websites that can not back up these claims. Most times, all it takes is a quick phone call or a C & D letter to these online companies to have them removed. If there are more serious allegations, we can also take the next step and take legal action if they do not comply.
This is called REPUTATION MANAGEMENT.
At PrimoQuest Marketing, we take our client’s reputation seriously and so should you!
So, what if we don’t find anything negative about your company online — can we still help?
One of the best things you can do for your business (especially if it is service-related) is build a great online reputation.
We do this by uploading positive reviews and testimonials from satisfied customers. In fact, one of the things we do when setting up your reputation management account is contact some of your customers for their positive reviews and testimonials.
It’s all about SOCIAL PROOF.
Believe me, when I say that this “social proof” is an excellent way to have your leads and prospects grow to trust you.
If you’ve ever gone to Amazon to make a purchase online, you will have encountered all of the reviews at the bottom of the page.
There is a reason why Amazon is the number one online e-commerce store in the world.
Social proof is just one of the reasons!
So, if you are looking for a marketing company who understands reputation management, please do not hesitate to give us a call today.
We would be more than happy to speak with you about how we can not only put your business online and crush your competition, but do it in a way that will knock your bottom line profits out of the park.
So, are you ready to speak with us and see how we can improve your overall online presence?
If so, all you have to do is either pick up the phone or simply contact us via our website form you will find on our contact page.
We would love to speak with YOU!